As an old Chinese saying goes, everything happens for a reason. We feel it is important to clarify the reasons for this: First of all, when the customer from Lebanon first approached us to purchase our electric floating boards, we quoted the retail price. However, the customer has been saying that the price is expensive and said that in the future to buy a large number of our products, our salesman made an exception to apply for the dealer price to him. Then, when sending international express transportation, because the customer's address is Lebanon, a war-torn country, the freight is soaring all the way, for this, our company paid more than 100 US dollars in advance of the transportation fee. When the customer received the goods, we reported that there was a problem with one of our machines, we actively dealt with it at the first time, and promised to send a new set of past free of charge, but the customer did not accept it. It is unreasonable to ask for a refund of double the value